[SCA-AE] other group policies on event refunds
fridrikr at rochester.rr.com
Mon Oct 5 06:29:27 EDT 2009
Thescorre's exchequer wrote me, in response to a question on
Thescorre's "policy": "I usually leave it up to the autocrat. Most
of the time we do give refunds. " That is an unwritten policy ...
more like guidelines.... (cue The Black Pearl quote)
On Oct 4, 2009, at 8:37 AM, Dorinda Courtine-White wrote:
> Fellow AEthelmearcians,
> As I try to wrap up the books from Harvest Raid, I was curious as
> to what other groups do as far as refunds for people who cancel or
> do not appear? We have always had a pretty generous refund policy
> here, and it appears to be biting us. I have always figured that if
> someone cancels before the deadline when I have to tell the cook how
> many are eating, then all is refunded, no issue. We have always
> stated that if one cancels after that, we "may" refund the feast
> dollars, if we can resell the spot. In reality, even if we have had
> 20 people cancel and only resold 16 spots, we have refunded the
> money, because we aren't out to make a billion dollars of profit on
> our friends, and it is close enough. But now it seems to be getting
> out of hand. We had a sold out feast for 104 and ended up sitting
> about 82 because people just didn't show up. People on the wait
> list never came back to check if they got a spot. And others gave
> up and made other plans because we said we were !
> sold out.
> I have not yet deposited the checks for Harvest Raid - that happens
> tomorrow - so it isn't a question of "how much do I write the refund
> check for" - it is "do I even cash the check". (Unfortunately, I
> don't know how to legally cash only the feast portion of their
> check!) Here are the situations I have:
> - people who told me a few days ahead they weren't coming. (I have
> pulled the check and don't plan to cash it).
> - people who reserved for 7 people and 4 showed up. (I plan to cash
> the check and write some refunds)
> - people who told the gate that day someone weren't coming
> - people who just never showed up.
> I would ask you: what does your group do in these situations? Or
> do you cash the checks earlier to have money for the event? Does it
> mean anything to have "only paid reservations count" if people still
> believe they are not making a committment?
> If you have recently reserved for an event - what are your refund
> Thank you for your thoughts.
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