[SCA-AE] other group policies on event refunds

[Thomas Ireland-Delfs]

Thescorre's exchequer wrote me, in response to a question on  
Thescorre's "policy":  "I usually leave it up to the autocrat.  Most  
of the time we do give refunds. "  That is an unwritten policy ...  
more like guidelines.... (cue The Black Pearl quote)

Fridrikr


On Oct 4, 2009, at 8:37 AM, Dorinda Courtine-White wrote:

> Fellow AEthelmearcians,
>
>    As I try to wrap up the books from Harvest Raid, I was curious as  
> to what other groups do as far as refunds for people who cancel or  
> do not appear?  We have always had a pretty generous refund policy  
> here, and it appears to be biting us.  I have always figured that if  
> someone cancels before the deadline when I have to tell the cook how  
> many are eating, then all is refunded, no issue.  We have always  
> stated that if one cancels after that, we "may" refund the feast  
> dollars, if we can resell the spot.  In reality, even if we have had  
> 20 people cancel and only resold 16 spots, we have refunded the  
> money, because we aren't out to make a billion dollars of profit on  
> our friends, and it is close enough.  But now it seems to be getting  
> out of hand.  We had a sold out feast for 104 and ended up sitting  
> about 82 because people just didn't show up.  People on the wait  
> list never came back to check if they got a spot.  And others gave  
> up and made other plans because we said we were !
> sold out.
>
> I have not yet deposited the checks for Harvest Raid - that happens  
> tomorrow - so it isn't a question of "how much do I write the refund  
> check for" - it is "do I even cash the check".  (Unfortunately, I  
> don't know how to legally cash only the feast portion of their  
> check!)  Here are the situations I have:
>
> - people who told me a few days ahead they weren't coming.  (I have  
> pulled the check and don't plan to cash it).
>
> - people who reserved for 7 people and 4 showed up.  (I plan to cash  
> the check and write some refunds)
>
> - people who told the gate that day someone weren't coming
>
> - people who just never showed up.
>
>
> I would ask you:  what does your group do in these situations?  Or  
> do you cash the checks earlier to have money for the event?  Does it  
> mean anything to have "only paid reservations count" if people still  
> believe they are not making a committment?
>
> If you have recently reserved for an event - what are your refund  
> expectations?
>
>
> Thank you for your thoughts.
>
> Dorinda
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