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<body><div>Hi,</div>
<div><br></div>
<div>> <span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(31, 31, 31)"><span class="font" style="font-family:arial, helvetica, sans-serif"><span class="size" style="font-size:14px">cyrus-imad 2.6</span></span></span></span><br></div>
<div><br></div>
<div><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(31, 31, 31)"><span class="font" style="font-family:arial, helvetica, sans-serif"><span class="size" style="font-size:14px">Is this a typo? There is no cyrus-imapd 2.6. I'm going to carry on assuming you meant "2.5", but please advise if otherwise.</span></span></span></span><br></div>
<div><br></div>
<div>> I
tried to set up a shared mailbox using a howto found here: <a href="http://wiki.linuxwall.info/doku.php/en:ressources:dossiers:cyrus:shared_mailbox" style="color: rgb(64, 64, 64); text-decoration: none;">http://wiki.linuxwall.info/doku.php/en:ressources:dossiers:cyrus:shared_mailbox</a><br></div>
<div><br></div>
<div>That page says it's for 2.2, which is ancient (and long before my time, so I can't comment on its accuracy). Documentation for 2.5 specifically is available at <a href="https://www.cyrusimap.org/2.5/">https://www.cyrusimap.org/2.5/</a> (though I'm not certain how complete it is)<br></div>
<div><br></div>
<div><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(31, 31, 31)"><span class="font" style="font-family:arial, helvetica, sans-serif"><span class="size" style="font-size:14px">> </span></span></span></span>it acted as though it
had never seen the user's mailboxes before and needed to reload
all of the existing email headers in all folders</div>
<div><br></div>
<div>Yep, changing the namespace will appear to clients as if the entire world has changed (in a way, it has)<br></div>
<div><br></div>
<div>> After about 36 hours things settled down and is now behaving
normally for most users,<br></div>
<div><br></div>
<div>Cool, that's what I would expect to happen, once all the clients have finished updating their state.<br></div>
<div><br></div>
<div>> however I have 2 users that cannot see
the contents of their INBOX.<br></div>
<div>> I don't see anything unusual in maillog for the 2 users<br></div>
<div><br></div>
<div>That's weird. I see that you've tried reinstalling Thunderbird, but I don't know if that removes the profiles or not. It might be a problem with the Thunderbird profile, and reinstalling might have used the same one. In which case, removing and creating a new profile might do the trick. Information about managing Thunderbird profiles is available here: <a href="https://support.mozilla.org/en-US/kb/using-multiple-profiles">https://support.mozilla.org/en-US/kb/using-multiple-profiles</a><br></div>
<div><br></div>
<div>Cheers,<br></div>
<div><br></div>
<div>ellie</div>
<div><br></div>
<div>On Fri, Feb 23, 2018, at 3:49 AM, Tom Plancon wrote:<br></div>
<blockquote type="cite"><p>Hi folks,<br></p><p>I'm running an email server for 40 users on cyrus-imad 2.6 on
CentOS 6, with postfix 2.2.6. Our email client is Thunderbird. I
tried to set up a shared mailbox using a howto found here: <a style="color: rgb(64, 64, 64); text-decoration: none;" href="http://wiki.linuxwall.info/doku.php/en:ressources:dossiers:cyrus:shared_mailbox">http://wiki.linuxwall.info/doku.php/en:ressources:dossiers:cyrus:shared_mailbox</a>.
Based on that info, I set altnamespace to yes in imapd.conf, and
that caused problems for the Tbird clients; it acted as though it
had never seen the user's mailboxes before and needed to reload
all of the existing email headers in all folders! That was
especially true for the Sent folder which Tbird could not find for
a while and kept throwing errors, although it sent the email. Also
the display of the users Inbox changed in the Tbird folder
listings to appear as a "subscribed" folder rather than the user's
INBOX. <br></p><p>After about 36 hours things settled down and is now behaving
normally for most users, however I have 2 users that cannot see
the contents of their INBOX. The email is there, and they are
receiving normally, but just not visible in Tbird. All other
subfolders are there and the contents visible.<br></p><p>I don't see anything unusual in maillog for the 2 users. I've
tried completely removing their Thunderbird installation then
reinstalling, inbox contents appears initially then disappears!
Any thoughts as to what's to do here are greatly appreciated!
Thanks!<br></p><div><div>-- <br></div>
<div> <span class="colour" style="color:rgb(0, 93, 171)"><b><span class="size" style="font-size:14px">Thomas Plancon</span></b></span><br></div>
<div> <span class="colour" style="color:rgb(64, 64, 64)"><b><span class="size" style="font-size:14px">CAD/IT MANAGER</span></b></span><br></div>
<div> <br></div>
<div> <span class="colour" style="color:rgb(64, 64, 64)"><span class="size" style="font-size:14px">E: <a style="color: rgb(64, 64, 64); text-decoration: none;" href="mailto:tplancon@bkaarchs.com">tplancon@bkaarchs.com</a></span></span><br></div>
<div> <span class="colour" style="color:rgb(64, 64, 64)"><span class="size" style="font-size:14px">W: <a style="color: rgb(64, 64, 64); text-decoration: none;" href="http://www.bkaarchs.com">www.bkaarchitects.com</a></span></span><br></div>
<div> <br></div>
<div><p><img src="https://www.fastmailusercontent.com/proxy/36bcef4e83a6541cc84ad0c0d4e4336cf4533f660d451a1e5f9a54ce0bff1438/86474707a3f2f226b61616273686964756364737e236f6d6f226b616f556d61696c6f51387e207e676/bka_email_1x.png" alt="BKA/LOGO" height="78" width="580"><br></p></div>
</div>
<div>----<br></div>
<div>Cyrus Home Page: <a style="color: rgb(64, 64, 64); text-decoration: none;" href="http://www.cyrusimap.org/">http://www.cyrusimap.org/</a><br></div>
<div>List Archives/Info: <a style="color: rgb(64, 64, 64); text-decoration: none;" href="http://lists.andrew.cmu.edu/pipermail/info-cyrus/">http://lists.andrew.cmu.edu/pipermail/info-cyrus/</a><br></div>
<div>To Unsubscribe:<br></div>
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</blockquote><div><br></div>
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