Best way to implement helpdesk functionality?
cyrus at gnosys.biz
Tue Oct 26 07:55:14 EDT 2004
On Mon, 2004-10-25 at 10:28 -0300, Henrique de Moraes Holschuh wrote:
> On Mon, 25 Oct 2004, Kevin wrote:
> > 1) email sent to info at example.com gets sent directly to some list of
> > ...
> This is not the kind of reply you want, I know. But why don't you use a
> free-software helpdesk system, such as http://otrs.org/ ?
On the contrary! This is exactly the kind of reply that I want because
it never even occurred to me to do something like this! I'm going to
try and set it up right now. Thanks very much, Henrique!
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