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<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">We (Pegasystems) are working with a customer who are using Cyrus 2.3.13 in production.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Process<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">The application that we have built uses a listener process that polls an email account every 60 minutes.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">All “UNREAD” emails are processed when the email listener starts<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">All “UNREAD” emails are then deleted when the listener process disconnects<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Any new emails received during the time of the email listener is processing emails are somehow marked as “READ” when they have not been read or processed<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">For all subsequent instantiations of the email listener process the “READ” emails are not processed<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><b><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Investigations undertaken<o:p></o:p></span></b></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l1 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">All debug code from the application has revealed that there are no java errors from the application or from the JavaMail API<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:auto;text-indent:-18.0pt;mso-list:l1 level1 lfo4">
<![if !supportLists]><span lang="EN-US" style="font-family:Symbol;color:#1F497D;mso-fareast-language:EN-GB"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">No Pegasystems code or command is being issued that can change the status of the email from “UNREAD” to “READ<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Are there any existing issues/bugs that match the symptoms detailed above in Cyrus post 2.3.13?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Cheers,</span><span lang="EN-US" style="font-size:12.0pt;color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto"><span lang="EN-US" style="color:#1F497D;mso-fareast-language:EN-GB">Michael<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:4.0pt;line-height:11.0pt;text-autospace:none">
<b><span lang="EN-US" style="font-size:10.0pt;font-family:DINOT;color:#205B90;mso-fareast-language:EN-GB"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:4.0pt;line-height:11.0pt;text-autospace:none">
<b><span lang="EN-US" style="font-size:10.0pt;font-family:DINOT;color:#205B90;mso-fareast-language:EN-GB">Michael Smith | Technical Solutions Director | Pegasystems Ltd<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#00B9F2;mso-fareast-language:EN-GB">Office:
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#205B90;mso-fareast-language:EN-GB">01189 651627 |
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#00B9F2;mso-fareast-language:EN-GB">Mobile:
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#205B90;mso-fareast-language:EN-GB">07966 768244 |
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#00B9F2;mso-fareast-language:EN-GB">E-Mail:
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:#205B90;mso-fareast-language:EN-GB"><a href="mailto:Michael.Smith@Pega.com">Michael.Smith@Pega.com</a> |
</span><span lang="EN-US" style="mso-fareast-language:EN-GB"><a href="http://www.pega.com"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">www.pega.com</span></a></span><span lang="EN-US" style="font-size:9.0pt;color:#1F497D;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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