Issue with Emails being changed from UNREAD to READ with no explanation
julien.coloos at gmail.com
Tue Oct 18 08:17:49 EDT 2011
Le 18/10/2011 12:53, Smith, Michael a écrit :
> We (Pegasystems) are working with a customer who are using Cyrus
> 2.3.13 in production.
> ·The application that we have built uses a listener process that polls
> an email account every 60 minutes.
> ·All "UNREAD" emails are processed when the email listener starts
> ·All "UNREAD" emails are then deleted when the listener process
> ·Any new emails received during the time of the email listener is
> processing emails are somehow marked as "READ" when they have not been
> read or processed
> ·For all subsequent instantiations of the email listener process the
> "READ" emails are not processed
> *Investigations undertaken*
> ·All debug code from the application has revealed that there are no
> java errors from the application or from the JavaMail API
> ·No Pegasystems code or command is being issued that can change the
> status of the email from "UNREAD" to "READ
> Are there any existing issues/bugs that match the symptoms detailed
> above in Cyrus post 2.3.13?
> *Michael Smith | Technical Solutions Director | Pegasystems Ltd*
> Office: 01189 651627 | Mobile: 07966 768244 | E-Mail:
> Michael.Smith at Pega.com <mailto:Michael.Smith at Pega.com> | www.pega.com
Looks similar to an issue discussed some time ago:
Bug happens in a complex part of the code - that no-one dared to
approach. It was fixed in version 2.4 as part of a heavy refactoring.
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the Cyrus-devel