alice-teacher Alice Contact: You need Alice support or want to report a bug

[Donald Slater]

Geovanni, Don, and everyone,
I am sorry for the delay in my response to this. I had remembered reports of this several years ago and I was searching through our archives to see if I could what we had said then. It is interesting that we have not had reports of this for the last couple of years. At the time we stated that Alice would have problems with the Surface, because at that time the surface was essentially a tablet. For the Pro we had recommended updating the video drivers for the graphics card, not the usual Microsoft bundled and more generic updates but to use to the graphics card's manufacturer driver updates for. And the archives indicated that this seemed to work.

I have no idea if this advice still holds, and I wish to echo Eric: if anyone in the Alice community is successfully using Alice 2 (specifically) with the Surface Pro, we would like to hear from you. And if you are have similar (or other) problems, we would like to hear that as well.

Thank you you patience, and your help.

All the best,
Alice Project

> On Jan 22, 2020, at 1:32 PM, Eric Brown <ewbrown at andrew.cmu.edu> wrote:
> 
> Anyone know someone with a surface pro so we can try to test this?
> 
> 
>> Begin forwarded message:
>> 
>> From: "noreply at cmu.edu <mailto:noreply at cmu.edu>" <noreply at cmu.edu <mailto:noreply at cmu.edu>>
>> Subject: Alice Contact: You need Alice support or want to report a bug
>> Date: January 22, 2020 at 7:59:38 AM PST
>> To: ewbrown at cmu.edu <mailto:ewbrown at cmu.edu>, dslater at andrew.cmu.edu <mailto:dslater at andrew.cmu.edu>
>> 
>> First Name
>>  	Don
>> Last Name
>>  	Reichman
>> Email
>>  	reichmad at mccc.edu <mailto:reichmad at mccc.edu>
>> Reason For Contacting Us
>>  	You need Alice support or want to report a bug
>> What version of Alice are you using?
>>  	Alice 2
>> Comment
>>  	I am a professor of CS and a long-time user of Alice 2.x with my introductory CS course. During my first meeting with my students for the spring semester, one student experienced a black screen in the output window of Alice 2.5.4. Alice loaded properly except for the black output screen.
>> 
>> The student did contact you yesterday and I wanted to support his issue with more details. He is running a Surface Pro (recent) with Windows 10 pro, not sure of the video card. He uninstalled and reinstalled without success.
>> 
>> Any advise would be appreciated.
>> 
>> ~Don Reichman
> 

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